FAQs

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Do all ticket categories give me acces to a seat in the RX grandstands and to the paddock ?

Yes. All tickets give you access to the circuit as well an unassigned seat in the RX grandstands (subject to availability) and the paddocks.

Are there special rates for children ? 

Free entry applies to children under 16 accompanied by an adult. It is important to note that under 16s MUST order a ticket even if it is free.

Are there tickets for people with reduced mobility (PRM)? What does this ticket include?

Yes. There are specific tickets for people with reduced mobility (PRM), who can enter the site for free. It is mandatory to bring an official PRM card at the entrance of the circuit. It is important to note that people with reduced mobility MUST order a ticket even if it is free.

A zone dedicated to PRM will be set up next to the RX grandstand, where 1 accompanying person will be authorized. This accompanying person must have a non-PRM paying ticket.

PRATICAL INFORMATION

Is it possible to buy a ticket at the Circuit?

Yes.

I bought a ticket on a website other than the official website www.sparxbenelux.com, is my ticket valid?

We are not able to guarantee the validity of your ticket if it was not purchased on our official website. Do not hesitate to make your reservation by clicking here.

What are the general terms and conditions of sales ?

You can consult our general conditions of sale by clicking here.

Can i cancel my purchases?

Tickets will not be taken back or exchanged, unless the Benelux World Rallycross of Spa-Francorchamps is cancelled.

If you have any problem with your tickets, do not hesitate to contact us as soon as possible at the following address: info@sparxbenelux.com

Can i change my order online?

Orders cannot be modified.

Can i add ticket to one of my online orders ?

No, but you can order tickets by placing a new order on your personal account on our website.

PAYMENT / BILING 

What are the accepted payment methods ?

Accepted payment cards are: Visa, Eurocard - Master Card, Bancontact and iDEAL.

Is the payment secure ?

To guarantee the security of your banking data, your credit card information is not stored on our website. Online payment is made by credit card in 100 % secure area. It is carried out by Ingenico, one of the main players in the European market for Internet banking transactions.

Can you send me an invoice ? 

After receiving your payment, an invoice will be automatically generated and sent to your email address.

Can i invoice my orders to several companies ?

Yes, by opening a different customer account for each company to be invoiced. For a customer account, only one billing address is possible.

Can i change my biling address ?

Yes. You can change your billing address by logging into your account on our website. If the invoice has already been issued, it will no longer be possible to change the billing address (legal obligation). However, the new encoded billing address will be used for all invoices for subsequent orders.

My payment has been declined, what should i do ?

Please try again, preferably with another credit card.

DELIVERY

When, how and in what format will i receive my tickets after placing an order online ? 

As soon as your payment has been validated and your order fully paid, you will receive an email including a link to your e-ticket, which can be downloaded from your customer area, in PDF format.

If despite everything, you encounter a problem when downloading your tickets or if they are not available, please contact us via the address info@sparxbenelux.com

• Follow the signs for "Ster" or "La Source", then P1, P2 or P15.

Consulting our app or the Circuit map (www.sparxbenelux.com) before arrival at the event could help you better organise your days and also get you to your seat more quickly.

• Download the Spa Francorchamps App on iOS and Google Play to find your way around the Circuit

There are also numerous signposts to help guide you around the site. Maps of the Circuit are available in our program.

• Smoking is forbidden;
• Sitting on and/or otherwise obstructing the grandstand stairways is forbidden;
• Banners, flags and other promotional materials are allowed on condition they do not obstruct the view of other spectators and/or disturb them;
• Remain courteous and patient at all times;
• In the event of an incident, our managers will be at your disposal;
• Taking photos is allowed on condition that the other spectators are not disturbed.
• We ask that you do not remain standing for too long.

• The site can be quite cold if there is no sun. Plan on bringing some cover-up;
• Bring along a raincoat in case of rain;
• Make sure you remain hydrated if it is very hot
• Umbrellas are allowed but they must not obstruct the view of other spectators;
• To make the best preparations, consult the website meteo.be.

• Cameras and photo devices (images for personal use only);
• Portable or hand-held radios (106.5 FM);
• Food (for your personal consumption only);
• Alcohol (glass containers are forbidden);
• Folding chairs (general access);
• Promotional article that do not disturb other spectators;
• Buggies, walking frames and wheelchairs;
• Cigarettes are allowed on the site, but it is strictly forbidden to smoke in the stands or in the VIP areas.

• Ladders/stepladders;
• Glass items;
• Firearms, bladed weapons and any other type of dangerous item;
• Parasols and other structures which might obstruct or impede the view of other spectators and/or endangers their health and safety;
• Barbecues;
• Animals (except for guide dogs and assistance dogs;
• Cycles-Motorbikes-Scooters-Segways.

THE PROMOTER RESERVES THE RIGHT TO FORBID ANY ITEM, MATERIAL OR EQUIPMENT DEEMED TO BE  DANGEROUS